Terms of Service

• "Customer Data" — everything you upload, submit, or create in the Services: URLs, reports, configurations, account settings.
• "Services" — the Attensira platform, including all software, APIs, tools, and documentation.
• "Subscription" — your paid plan and its associated features and limits.
• "Users" — people you authorize to access the Services under your account.
• "Usage Data" — aggregated, anonymized data about how the Services are used. It never identifies you or any individual.

2.1 Creating an Account

Sign up at app.attensira.com. Provide accurate information and keep it current.

2.2 Security

You are responsible for your account credentials and everything that happens under your account. If you suspect unauthorized access, tell us immediately at security@attensira.com.

2.3 Eligibility

You must be at least 18 years old and legally able to enter into contracts. The Services are designed for business use.

3.1 Plans

We offer monthly and annual plans with different feature sets and usage limits. Details are on our pricing page.

3.2 Payment

All payments are processed through Stripe. Fees are charged in advance — monthly or annually depending on your plan. Prices are in USD or EUR.

3.3 Auto-Renewal

Your subscription renews automatically at the end of each billing period unless you cancel first. We send a reminder email at least 7 days before annual renewals.

3.4 Cancellation

Cancel anytime from your account settings. You keep access until the end of the period you already paid for. No penalties. No hoops.

3.5 Refunds

• Monthly plans: No refunds for partial months.
• Annual plans: Pro-rated refund if you cancel within the first 30 days.
• EU consumers: You have a 14-day right of withdrawal from the date of purchase, unless you have already begun using the Services.

3.6 Price Changes

We give at least 30 days' notice before any price increase. New prices apply at your next renewal. Do not agree? Cancel before it renews.

3.7 Taxes

Prices do not include taxes. You are responsible for applicable taxes, including VAT. We add VAT to invoices where required by law.

4.1 What We Grant You

A limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes during your subscription.

4.2 Usage Limits

Each plan has limits on Users, API calls, tracked URLs, and other metrics. If you exceed them, we may ask you to upgrade.

4.3 What You Cannot Do

• Resell, sublicense, or redistribute the Services
• Reverse engineer or decompile the platform
• Use the Services to build a competing product
• Share credentials or allow unauthorized access
• Remove proprietary notices
• Use the Services to break any law

5.1 Ownership

Your data is yours. Period. We do not claim ownership of anything you submit to the Services. We only use your Customer Data to provide the Services to you.

5.2 What We Do With It

We use your Customer Data to:

• Run and improve the Services for you
• Generate your reports and analytics
• Provide support when you need it
• Comply with legal obligations

We do not sell your data. We do not share it with advertisers. We do not use it to train AI models.

5.3 Usage Data

We collect aggregated, anonymized usage statistics to improve the platform. This data never identifies you or your organization.

5.4 Export and Deletion

You can export your data at any time through the platform. When you leave, you have 30 days to export. Then we delete it.

5.5 Your Responsibilities

You are responsible for the accuracy and legality of your data, having the rights to submit it, and maintaining your own backups.

Full details are in our Acceptable Use Policy. The short version: do not use Attensira to break laws, harm others, or mess with our infrastructure. Specifically, do not:

• Violate any law or third-party rights
• Transmit malware or harmful code
• Interfere with the Services or our servers
• Attempt unauthorized access to any system
• Scrape data from the Services except through our APIs
• Send spam or unsolicited messages
• Circumvent usage limits or access controls

Violations may result in immediate suspension or termination.

7.1 Ours

The platform — its code, design, algorithms, and content (excluding your data) — belongs to Attensira. These Terms do not transfer any ownership to you.

7.2 Feedback

If you send us feature requests or suggestions, you grant us a royalty-free, perpetual license to use them. You still own the feedback itself.

7.3 Trademarks

"Attensira" and our logos are trademarks of Attensira Technology OU. You may reference us as your service provider, but you need written consent for any other trademark use.

8.1 What Counts

Confidential Information is any non-public information shared between us that is marked confidential or should reasonably be understood as such. Your Customer Data is always confidential.

8.2 Obligations

Both sides agree to:

• Protect the other party's confidential information with reasonable care
• Use it only for purposes related to these Terms
• Not share it with third parties except as permitted here

8.3 Exceptions

These obligations do not cover information that:

• Becomes public through no fault of the receiving party
• Was already known before disclosure
• Was independently developed
• Must be disclosed by law (with reasonable notice to the other party)

9.1 What We Promise

• The Services will work substantially as described in our docs
• We will deliver the Services with reasonable skill and care
• We have the right to license the Services to you

9.2 Uptime

We aim for high availability but do not guarantee uninterrupted access. We announce scheduled maintenance in advance when possible.

9.3 Disclaimer

EXCEPT AS STATED ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee the Services will meet every requirement you have, that results will always be accurate, or that the platform will be error-free.

10.1 No Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOST BUSINESS OPPORTUNITIES — EVEN IF WARNED THEY MIGHT HAPPEN.

10.2 Liability Cap

OUR TOTAL LIABILITY FOR ALL CLAIMS UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $100 USD.

10.3 Exceptions

The cap and exclusions above do not apply to:

• Breach of confidentiality obligations
• Violation of intellectual property rights
• Your payment obligations
• Fraud or willful misconduct
• Liability that cannot be limited under applicable law

10.4 Consumer Rights

EU/EEA consumers have statutory rights that cannot be waived. Nothing in these Terms overrides them.

11.1 You Protect Us

You will indemnify us against claims, damages, and reasonable legal fees arising from:

• Your misuse of the Services
• Your Customer Data
• Your violation of third-party rights or applicable law

11.2 We Protect You

We will defend you against claims that the Services infringe third-party intellectual property rights and cover resulting court-awarded damages, provided you:

• Notify us promptly
• Give us control of the defense
• Cooperate with us

12.1 Duration

These Terms start when you create an account and last until terminated.

12.2 You Can Leave Anytime

Cancel from your account settings. You keep access through the end of your billing period.

12.3 We Can End It Too

• Immediately — if you materially breach these Terms, violate the Acceptable Use Policy, or fail to pay after notice.
• With 30 days' notice — for any other reason.

12.4 What Happens After

• Your license to use the Services ends
• You get 30 days to export your data. Then we delete it.
• Sections that should survive (confidentiality, liability, indemnification) continue to apply

12.5 No Refund on Breach

If we terminate your account because you violated these Terms, there is no refund for prepaid fees.

13.1 Privacy Policy

How we collect and handle personal data is covered in our Privacy Policy, which is part of these Terms. Our Cookie Policy explains how we use cookies.

13.2 GDPR

When we process personal data on your behalf, we act as a data processor under GDPR. Our Data Processing Agreement (DPA) is available on request at legal@attensira.com.

13.3 Security

We use encryption in transit and at rest, access controls, and regular security assessments to protect your data.

13.4 Subprocessors

We use third-party subprocessors (like Stripe for payments). A list is available on request. We notify you before adding new subprocessors.

We may update these Terms. When we make material changes:

• We update the "Last updated" date above
• We email you at least 30 days before changes take effect
• Changes apply at your next renewal

Do not agree with the changes? Cancel before they take effect. Continued use after the effective date means you accept the new Terms.

15.1 Governing Law

Estonian law governs these Terms, without regard to conflict of law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

15.2 Try Talking First

Before filing anything, both sides agree to try to resolve disputes informally for at least 30 days.

15.3 Jurisdiction

Disputes go to the courts of Tallinn, Estonia, with two exceptions:

• EU consumers may sue in the courts of their home country.
• EU Online Dispute Resolution: EU consumers can use the ODR platform.

16.1 Entire Agreement

These Terms, our Privacy Policy, and any signed order forms are the entire agreement between us.

16.2 Severability

If a court strikes any provision, the rest stays in effect.

16.3 Waiver

If we do not enforce something right away, we can still enforce it later.

16.4 Assignment

You cannot transfer these Terms without our written consent. We can transfer them in a merger, acquisition, or asset sale.

16.5 Force Majeure

Neither side is liable for delays caused by events outside reasonable control — natural disasters, war, strikes, or government actions.

16.6 No Third-Party Rights

These Terms do not create rights for anyone else.

16.7 Communications

You agree to receive notices from us by email or through the platform.

Questions? Here is how to reach us: